Guest & Resort Policies

Cancellation Policy

Because we are a destination lodge, in the event of a cancellation, please notify us as early as possible to avoid cancellation fees. Our Cancellation fee policy is as follows:

Kaibab Lodge Room Cancellation Policy:

At least 14-days in advance to avoid forfeiture of 100% of the first night’s deposit. There will be a mandatory $35 fee for all cancellations per reservation.

Check-in & Check Out Policy

Check-in time is 4 PM and check-out time is 10 AM, a late check-out fee of $35 will be charged unless previously approved.

Deposit Guarantee Policy

Your credit card will be charged for the first night’s stay. This will guarantee your reservation on your day of arrival. All major credit cards are accepted for payment.

General Policies & Information

• All rooms are non-smoking. There are designated outdoor smoking areas available.
• Rooms are subject to a $250 deep cleaning fee.
• If arriving outside of check-in times, please call to make arrangements.
• Kaibab Lodge does not provide cooking gear or utensils.
• For the enjoyment of all our guests, quiet time is after 10:00 PM.
• We have a large selection of board games, perfect for a family game night.
• Children 15 years old and under are free.
• Cribs are available free of charge.
• Pet-friendly rooms are available upon request.
• Pet fees are $25 per animal, per night, with a weight limit of max 50lbs. Select cabins only.
• The pet must be on a leash while on property.
• You are responsible for cleaning up after your pet.
• Pet Sitting Service is not available

Group Reservations

At the Kaibab Lodge, we enjoy having larger groups stay with us. Here are a few things we’ve picked up along the way to make your stay with us smoother and more enjoyable.

• We define a group as 10 rooms or more to receive the 10% discount. If you have 5 rooms for 2 nights we will count that as 10 rooms. Likewise, if you have 4 rooms for 3 nights you will receive a discount. We will also discount 1 room for 10 nights.
• We can hold blocks of rooms for a certain amount of time. Have each person call, let us know the group name and we can book the room for them using their credit card. It is recommended to have all of the rooms paid for before your arrival. This way you do not have to stand waiting in line at the front desk.
• You may also book the rooms using one credit card and have the people in your party pay you back. The first night will be due at the time of making the reservation. Once a room is paid for using a credit card, we can not refund it and put it on another person’s card.
• About a week before your arrival, please call and give us the rooming list, aka, who is going to be in what room. We can put names put on envelopes with the keys and maps inside. As long as we have the names and rooms, we can release the keys even if the group leader arrives later. This makes it very easy if some of the folks in your group arrive a bit earlier.
• Another good idea is to plan with us for a group meal. This way everyone will have the same thing, (tweaked for vegetarian, diabetic, or gluten-free of course!). The meals will be one price per person. The price will include a non-alcoholic beverage, tax, and gratuity. The best way to pay for this is to have one person pay for the meal on their credit card, and have the group members pay them back. If the meal is planned for in advance you can also work the price in with the lodging so each person will know in advance how much the room and meal (s) will cost. Having to figure up everyone’s meal (off the menu) and everyone using their own credit card, does take some time at the front desk, and can bog down an evening, again, one person paying does streamline the process.
• 10 rooms or more also will receive a 10% discount off on the group meals. If your group decides to go off the menu for ordering, there is no discount on the food
• We like to have larger groups eat at either 5:00 PM or 8:00 PM for dinner, and we will let the other guests know, so they can plan when they eat around your group. If your group is leaving in the morning for a very early rim to rim hike, before the restaurant opens, (Our restaurant opens for breakfast at 7:00 AM) we can provide hiker’s breakfasts. In a hiker’s breakfast is a packet of instant oatmeal, raisins, and brown sugar, a carton of yogurt, a can of juice, and a piece of fresh fruit. Let us know by 8:00 PM the night before and we can make these up for you to take with you to your room. Each room has a coffee pot and you can use the coffee maker to heat the water for the oatmeal. If you would like to have a group breakfast, we like to get the group in by 7:00 AM (right when we open). We have a set meal prepared for groups. Usually scrambled eggs, toast, home fries, bacon, or ham or sausage. A beverage, coffee or tea, or juice. The discount, tax, and gratuity will all be figured into the price.
• Arizona does not observe daylight savings time. During the season, May 15th through October 15th, Arizona is on Mountain Standard. This is the same as the Pacific time zone. Check-in is anytime after 4:00 PM, check-out is by 10:00 AM. The Kaibab Lodge is open from 7:00 AM to 9:00 PM. If your group is arriving after 9:00 PM, please call us and we will give you instructions about getting your room keys and maps. The front desk phone is manned during the season between 7:00 AM and about 9:00 PM. The phone number for the front desk is 1-928-638-9866. When you receive your confirmation e-mail you will also get an e-mail with a map and driving directions. It is a good idea to print it out or to e-mail it to others in your group to make sure everyone is on the same page. Also If you are arriving after dark, please be very careful, we have mule deer, cattle, elk, and bison that could be on the roads, and we want you to arrive here safely. Please also be aware cell phones do not work in many of the areas on the way here.

We hope the above information will be very helpful to you and your group. We will do our best to ensure you have a positive experience with our lodge and a wonderful vacation at the Grand Canyon North Rim. If you have any questions, please don’t hesitate to call our reservation line and talk to a real live human! 1-928-638-2389. If you do get the answering machine, leave your name, phone number including area code, and what nights you would like to stay, your call will be returned in the order it was received during regular business hours. Happy Planning!

Have Questions?

Please let us know if we may be of any further assistance. We look forward to welcoming you and making your stay as enjoyable as possible. 

Travel Insurance

We believe that your upcoming trip a significant investment and therefore highly recommend travel insurance. This can often cover cancellations due to medical problems, airline schedules, airline strikes, natural disasters, volcanic eruptions, and more. Many travel insurance policies are now covering Covid-19 related cancellations as well.

Please consider purchasing travel insurance from AIG Travel Guard or AIG Sportsman’s Travel Insurance or AAA Travel Insurance

PRIVACY POLICY

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Definitions
Service

Service means the website operated by Kaibab Lodge

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small pieces of data stored on your device (computer or mobile device).

Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number

Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Usage Data
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Location Data
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.

You can enable or disable location services when you use our Service at any time, through your device settings.

Tracking Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we may use:

Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
Use of Data
Kaibab Lodge uses the collected data for various purposes:

To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Kaibab Lodge will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data
Legal Requirements
Kaibab Lodge may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of Kaibab Lodge
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers
We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

Behavioral Remarketing
Kaibab Lodge may use remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

Google AdWords

Google AdWords remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

Payments
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us
If you have any questions about this Privacy Policy, please contact us:

By email: info@kaibablodge.com